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Gift Card Terms

Version 1.0, in force from 6 November 2026.

This is an English translation of the Polish Regulamin sprzedaży kart podarunkowych, provided for convenience. In the event of any discrepancy, the Polish version prevails. The Polish version is available at https://locusartis.pl/regulamin-kart-podarunkowych/.

These Terms set out the rules for selling gift cards of the Locus Artis shop through the website https://locusartis.pl/ and the rules for redeeming them in the Shop. The Terms are made available free of charge on the Website before the contract is concluded, in a form that allows them to be downloaded, stored and printed, and after the contract is concluded they are sent to the Buyer as a PDF file together with the Card.

§ 1. The Seller and contact details

  1. The seller of the gift cards is Locus Artis Rękodzieło Bultrowicz spółka jawna, with its registered office at ul. Długie Ogrody 6A, 80-765 Gdańsk, entered in the register of entrepreneurs of the National Court Register (KRS) kept by the District Court for Gdańsk-Północ in Gdańsk, 7th Commercial Division of the National Court Register under KRS number 0001261637, NIP (tax identification number) 5833577157, REGON 545516204 (the Seller).
  2. The Seller’s contact details:
    • Shop: Locus Artis, ul. Długie Ogrody 6A, 80-765 Gdańsk, Poland
    • E-mail: [email protected]
    • Phone: +48 739 016 359
    • Website: https://locusartis.pl/
  3. Any notice, request or complaint concerning Cards may be sent to the e-mail address given in section 2, in writing to the Shop’s address, or made in person at the Shop during its opening hours.

§ 2. Definitions

  • Shop — the Locus Artis bricks-and-mortar shop run by the Seller at ul. Długie Ogrody 6A, 80-765 Gdańsk.
  • Website — the website https://locusartis.pl/ together with its English version at https://locusartis.pl/en/.
  • Stripe — Stripe Payments Europe Ltd., with its registered office in Dublin (Ireland), a payment institution processing payments on the Seller’s behalf.
  • Payment Page — the web page operated by Stripe on the stripe.com domain, to which the Website redirects the Buyer to place an Order and make the payment.
  • Card — a gift card of the Shop in electronic form (a PDF file containing the Code), being a single-purpose voucher within the meaning of Article 8a of the Polish Act of 11 March 2004 on Value Added Tax.
  • Code — the unique string of characters printed on the Card which identifies it in the Seller’s records and entitles the holder to redeem it.
  • Card Value — the amount in Polish złoty shown on the Card, equal to the price of the Card in Polish złoty.
  • Buyer — a natural person, a legal person or an organisational unit without legal personality to which the law grants legal capacity, who buys a Card from the Seller.
  • Holder — the person who presents the Code in the Shop: the Buyer or a person to whom the Buyer has given the Card.
  • Consumer — a natural person entering into a legal transaction with the Seller that is not directly connected with their business or professional activity (Article 221 of the Polish Civil Code).
  • Entrepreneur with consumer rights — a natural person entering into a contract directly connected with their business activity where the content of the contract shows that it is not of a professional nature for that person, as follows in particular from the subject of their business activity disclosed in the Central Register and Information on Economic Activity (CEIDG) (Article 38a of the Polish Act of 30 May 2014 on Consumer Rights).
  • Order — the Buyer’s declaration of intent made on the Payment Page, aimed directly at concluding a contract for the sale of a Card.
  • Code Validity Period — the period during which the Code can be redeemed directly at the Shop’s till, as described in § 9.
  • Privacy Policy — the document available at https://locusartis.pl/en/privacy-policy/.

§ 3. The gift card

  1. The Card entitles the Holder to buy goods offered in the Shop up to the Card Value.
  2. The Card is a single-purpose voucher: it can be redeemed only in the Shop. The Card is not a means of payment anywhere else, including other shops and online.
  3. The Card cannot be exchanged for cash or any other funds, in whole or in part, without prejudice to the refund of the price on withdrawal from the contract (§ 11) or on an upheld complaint (§ 12). No interest accrues on the Card Value.
  4. The Card Values available are shown on the gift card page of the Website. The price of a Card equals its Value. Prices are given in Polish złoty and are final prices: the Seller is exempt from value added tax, and no charges are added to the price, including charges for delivering the Card. The Payment Page may show the price in the Buyer’s currency; Stripe makes the conversion, and the Card Value remains an amount in Polish złoty. On withdrawal, the amount actually paid is refunded.
  5. The Card is a bearer card. The Buyer may give it to another person, in particular as a present. The Seller does not verify the Holder’s identity (§ 10).
  6. The name of the recipient may be printed on the Card if the Buyer provides it in the Order. The Buyer is responsible for its content. Providing unlawful content is prohibited. The Seller does not review this content before sending the Card.

§ 4. Technical requirements and security

  1. To place an Order and receive the Card you need: a device with Internet access, an up-to-date web browser, an active e-mail address and software able to open PDF files (to open or print the Card and the Terms).
  2. Buying a Card does not require creating an account or logging in, either on the Website or with Stripe.
  3. Using the Internet involves the usual risks, such as malware or attempts to obtain data by deception (phishing). The Seller never asks for payment card details, a BLIK code or online banking credentials by e-mail or by phone; payment is made only on the Payment Page.

§ 5. Order, payment and conclusion of the contract

  1. To buy a Card, the Buyer chooses the Card Value on the Website and follows the link that takes them to the Payment Page.
  2. On the Payment Page the Buyer provides:
    • the e-mail address to which the Card will be sent (required);
    • their name, if the Payment Page asks for it for the chosen payment method;
    • optionally: the recipient’s name (§ 3(6));
    • optionally, when buying as a business: the company name, NIP and address (§ 7).
  3. The payment methods available are: payment card (including Apple Pay and Google Pay), BLIK and Przelewy24, to the extent offered on the Payment Page. Payments are processed by Stripe. The Buyer gives payment card details, the BLIK code and bank details directly to Stripe or to their own bank; the Seller does not receive them.
  4. Before placing the Order the Buyer accepts these Terms by ticking the relevant box on the Payment Page. The Order is placed with a button that clearly indicates an obligation to pay (e.g. “Pay”).
  5. The contract for the sale of the Card is concluded when Stripe confirms that the payment has been made. Some payment methods confirm payment with a delay. If the payment fails or is cancelled, no contract is concluded and no Card is issued.
  6. One Order covers one Card.
  7. The Seller sends the Buyer the confirmation of the contract, the text of these Terms and the model withdrawal form on a durable medium — in the e-mail with the Card, as PDF files (§ 6(2)).
  8. Stripe may separately send the Buyer a payment confirmation. It is proof of payment; it is not the Card, a fiscal receipt or an invoice.
  9. If the Buyer disputes the payment with the card issuer or their bank (a chargeback), the Seller may suspend redemption of the Card until the matter is resolved. If, as a result of that procedure, the amount paid is returned to the Buyer, the Card is cancelled.

§ 6. Delivery of the Card

  1. The Card is sent to the e-mail address given in the Order, usually within a few minutes of the conclusion of the contract and no later than within 24 hours. Delivery of the Card is free of charge.
  2. The e-mail contains: the Card as a PDF file (with the Code, the Card Value, the date of purchase, the end date of the Code Validity Period and — if provided — the recipient’s name), these Terms as a PDF file, and the model withdrawal form.
  3. If the Card has not arrived within 24 hours of payment, the Buyer should check their spam folder and then contact the Seller. The Seller will promptly send the Card again.
  4. The Buyer is responsible for the correctness of the e-mail address given. If the address was wrong, the Seller will send the Card to the correct address after confirming that the person making the request is the Buyer — in particular by giving the date and amount of the payment and details from Stripe’s payment confirmation. The Seller may then cancel the original Code and send a Card with a new Code. The Seller is not liable for the Code being redeemed, before the error is reported, by a person who received it because the Buyer gave a wrong address.

§ 7. Fiscal receipt and invoice

  1. The sale of each Card is recorded on the Shop’s cash register. The fiscal receipt (paragon) is printed in the Shop and kept there at the Buyer’s disposal. At the Buyer’s request the Seller sends a photo or scan of the receipt to the e-mail address given in the Order.
  2. A Buyer acting as a business who wants an invoice gives their NIP when placing the Order (by indicating on the Payment Page that they are buying as a business), together with the company name and address. The NIP is printed on the fiscal receipt.
  3. Under Article 106b(5) of the Polish VAT Act, an invoice for a fiscal receipt may be issued to a buyer using a NIP only if the receipt shows that NIP. A NIP cannot be added to the receipt after the purchase; if it was not given in the Order, no invoice can be issued to a business.
  4. Invoices are issued on request sent to the Seller’s e-mail address, within the period provided for in the Polish VAT Act (the request should, as a rule, be made within 3 months of the end of the month in which the Card was bought). As a taxpayer exempt from value added tax, the Seller issues invoices without that tax (“zw”).
  5. A Consumer may request an invoice without giving a NIP, on the terms set out in section 4.

§ 8. Redeeming the Card

  1. The Card is redeemed once, in the Shop, during the opening hours shown on the Website. The Holder shows the Code at the till — on the printed Card or on a phone screen. Shop staff check the Code in the Seller’s records.
  2. On redemption, the Card Value is applied towards the price of the goods bought. If the price of the goods exceeds the Card Value, the Holder pays the difference by any method accepted in the Shop.
  3. If the price of the goods bought is lower than the Card Value, the remaining amount may be put towards the price of a new Card. Shop staff offer to issue it at the till. The new Card has the nearest Card Value offered in the Shop that is not lower than the remaining amount; if it is higher, the Holder pays the difference. The new Card has a new Code and a Code Validity Period running from the day it is issued. The remaining amount is not paid out in cash; if the Holder declines the new Card, the remaining amount will not be used.
  4. A redeemed Code ceases to be valid and cannot be used again.
  5. Rights relating to goods bought with the Card, including rights in respect of their lack of conformity with the contract, are governed by law and by the rules applicable in the Shop. These Terms do not apply to them.

§ 9. Code Validity Period and exchange of the Card

  1. The Code is valid for 6 months from the date the Card is bought. The end date of the Code Validity Period is shown on the Card. During that period the Code can be redeemed directly at the Shop’s till.
  2. The end of the Code Validity Period does not mean that the Card Value is lost. At the Holder’s request the Seller issues, free of charge, a new Card for the Value of the unredeemed Card, with a new Code and a new Code Validity Period running from the day it is issued. The original Code is then cancelled.
  3. The request referred to in section 2 may be made in the Shop or to the Seller’s e-mail address by showing or quoting the Code. The Seller issues the new Card in the Shop or sends it to the requester’s e-mail address promptly, and no later than within 14 days of receiving the request.
  4. These Terms apply accordingly to Cards issued under § 8(3), § 6(4), § 10(4) or section 2 of this paragraph, subject to § 11(7).

§ 10. Lost Code and security of the Card

  1. The Code entitles any person who presents it to redeem the Card. The Buyer and the Holder should protect the Code from unauthorised persons and, in particular, should not publish a photo of the Card.
  2. If the Card or the Code is lost, the Seller will, on request, send the Card again to the e-mail address given in the Order. The Card is sent to a different address only under § 6(4).
  3. The Seller is not liable for the Card being redeemed by a person with whom the Buyer or the Holder shared the Code, or by a person who obtained it for other reasons for which the Seller is not responsible. A Card redeemed before its loss is reported is not restored.
  4. If the Code has not yet been redeemed, the Buyer may report its loss or disclosure. The Seller may then cancel the Code and send the Buyer a Card with a new Code.

§ 11. Right of withdrawal

  1. A Consumer and an Entrepreneur with consumer rights may withdraw from the contract for the sale of the Card without giving any reason within 14 days of receiving the Card, that is, of the day the e-mail with the Card is delivered. It is sufficient to send the statement before that period expires.
  2. The right of withdrawal applies to a Card whose Code has not been redeemed.
  3. A statement sent by e-mail to [email protected] is sufficient for withdrawal. The statement may also be sent in writing to the Shop’s address or handed in at the Shop. The model form in Annex 1 to these Terms may be used, but this is not obligatory. To help identify the Card, please give the Code or the date of purchase and the e-mail address used in the Order.
  4. The Seller promptly confirms receipt of the statement to the Buyer’s e-mail address.
  5. When the Seller receives the statement, the Card is cancelled and cannot be redeemed — including where the Buyer has given it to another person.
  6. The Seller refunds the full price paid promptly, and no later than within 14 days of receiving the statement, using the same payment method as the Buyer used (through Stripe), unless the Buyer has expressly agreed to another method of refund that involves no costs for them. The Buyer bears no costs of withdrawal. When the refund appears on the Buyer’s account or card depends on their bank or card issuer.
  7. A Card issued for a remaining amount, or in place of a Card whose Code has expired or been cancelled (§ 6(4), § 8(3), § 9(2), § 10(4)), is not the subject of a separate contract of sale and does not give rise to a new right of withdrawal. The period referred to in section 1 runs from the day the first Card was received.
  8. A Buyer who is neither a Consumer nor an Entrepreneur with consumer rights has no right of withdrawal.

§ 12. Complaints

  1. The Seller is obliged to deliver a Card that conforms to the contract. Complaints about the Card — in particular about non-delivery, a wrong Value or a valid Code not being accepted in the Shop — may be made by e-mail to [email protected] or in person at the Shop.
  2. A complaint should include the contact details of the person making it, the Code or the date of purchase and the e-mail address used in the Order, a description of the problem and what the person requests. Missing information does not mean the complaint will not be considered; the Seller may ask for it to be supplemented.
  3. The Seller replies to a complaint within 14 days of receiving it, to the complainant’s e-mail address or in another agreed way. If the Seller does not reply to a Consumer’s complaint within that period, the complaint is deemed to have been accepted.
  4. Complaints about goods bought with the Card are handled on the terms referred to in § 8(5).
  5. This paragraph does not limit the rights of a Consumer or an Entrepreneur with consumer rights under mandatory provisions of law.

§ 13. Out-of-court complaint handling and redress

  1. A Consumer may in particular use:
    • the free assistance of the municipal or district consumer ombudsman (miejski lub powiatowy rzecznik konsumentów) competent for their place of residence;
    • mediation or the permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection in Gdańsk (Wojewódzki Inspektorat Inspekcji Handlowej w Gdańsku);
    • the information on consumer rights and the list of entities authorised to resolve consumer disputes out of court published by the President of the Office of Competition and Consumer Protection (UOKiK), in particular at https://prawakonsumenta.uokik.gov.pl/.
  2. Using out-of-court complaint handling and redress is voluntary. Mediation and proceedings before the permanent consumer arbitration court require the consent of both parties.

§ 14. Purchases by businesses

  1. An Entrepreneur with consumer rights has the right of withdrawal on the terms of § 11.
  2. A business may buy a Card in its own name and give it to another person. Invoices are governed by § 7.

§ 15. Personal data

  1. The controller of the Buyer’s personal data is the Seller. The rules for processing personal data are set out in the Privacy Policy, available at https://locusartis.pl/en/privacy-policy/.
  2. The recipient’s name is another person’s data provided by the Buyer. Please do not include sensitive information in it, in particular about health, beliefs or private life.

§ 16. Changes to these Terms

  1. The Seller may change these Terms for important reasons, in particular a change in the law, in the payment methods or in the way Cards are delivered, or a change in the Cards offered.
  2. Cards bought before a change are governed by the Terms in force on the day of purchase, unless the change is more favourable to the Buyer or the Holder.
  3. The current version of these Terms is available on the Website at https://locusartis.pl/en/gift-card-terms/ (Polish version: https://locusartis.pl/regulamin-kart-podarunkowych/). Earlier versions are provided by the Seller on request.

§ 17. Final provisions

  1. Matters not governed by these Terms are governed by Polish law, in particular the Civil Code, the Act on Consumer Rights and the Act on the Provision of Electronic Services.
  2. The choice of Polish law does not deprive a Consumer of the protection afforded by provisions that cannot be derogated from by agreement under the law of the country of their habitual residence.
  3. No provision of these Terms limits the rights of a Consumer or an Entrepreneur with consumer rights under mandatory provisions of law. In the event of a conflict, those provisions prevail.
  4. Disputes with Buyers who are neither Consumers nor Entrepreneurs with consumer rights are resolved by the court competent for the Seller’s registered office. Disputes with other Buyers are resolved by the court competent under the general rules.
  5. If any provision of these Terms proves invalid or ineffective, the remaining provisions remain in force.
  6. These Terms are available in Polish and in English. In the event of any discrepancy, the Polish version prevails.
  7. Annex 1 — the model withdrawal form — forms an integral part of these Terms.

Annex 1 – Model withdrawal form

(the model form in Annex I(B) to Directive 2011/83/EU on consumer rights; the Polish model in Annex 2 to the Act on Consumer Rights is attached to the Polish version of these Terms and may be used as well)

MODEL WITHDRAWAL FORM
(complete and return this form only if you wish to withdraw from the contract)

  • To: Locus Artis Rękodzieło Bultrowicz spółka jawna, Locus Artis shop, ul. Długie Ogrody 6A, 80-765 Gdańsk, Poland, e-mail: [email protected]
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
    …………………………………………………………
  • Ordered on (*)/received on (*)
    …………………………………………………………
  • Name of consumer(s)
    …………………………………………………………
  • Address of consumer(s)
    …………………………………………………………
  • Signature of consumer(s) (only if this form is notified on paper)
    …………………………………………………………
  • Date
    …………………………………………………………

(*) Delete as appropriate.